Terms of Sale:
Payment: Unless otherwise specified by A.M. Bickford. Inc., payment is due within 30 days of date of invoice. All overdue accounts are subject to a 1½% per month service charge on the unpaid balance.
Prices:
All prices are F.O.B. our facility. Shipping and insurance charges as well as applicable taxes will be added to the invoice. A.M. Bickford, Inc. reserves the right to change prices without notice.
Shipping :
Orders are shipped daily from our warehouse via UPS. Our cut off time for orders to be shipped the same day placed on phone, fax email or webstore is 1:30pm EST. If the order is urgent and/or you need to upgrade shipping please call 800-795-3062. Third party shipping account numbers are accepted.
Shipping Charges:
We work closely with freight carriers to provide our customers competitive shipping rates. For estimated shipping charges please call 1-800-795-3062. Freight charges provided on www.ambickford.com webstore are estimated and are subject to change.
Warranty:
Major equipment is covered by individual warranties. Other merchandise is guaranteed to be free from defects in workmanship or material for a period of 30 days. Some exceptions apply to rubber goods and plastic goods. (See “Returns” below.)
In cases where a warranty card is included with new equipment. the card must be filled out by the customer and returned to A.M. Bickford, Inc. in order for the warranty to be registered.
Returns Policies:
No merchandise may be returned for credit without prior written approval or after 30 days from date of invoice.
Returns are subject to a 25% handling charge which will be deducted from the original purchase price. Exceptions are those items acknowledged by A.M. Bickford, Inc. to be defective, or shipped in error.
Rubber and plastic goods are guaranteed against defects at the time of delivery and may not be returned for credit if used or if sterile packaging is opened. Merchandise that has been damaged by the purchaser can only be credited if repairs are possible. Repair charges will be paid by the purchaser as well as a 25% handling fee. Warranty returns must have documentation that the item was purchased within the stated warranty period. If there is no defect in the item. there will be a 25% handling fee deducted from the purchase price.
Repairs
When a customer experiences a problem with the operation of equipment, it is suggested that he/she contacts our service department via our toll free number. To assist a customer in describing perceived malfunctions in the anesthesia machine, see page 20 of our catalog for parts diagram. In some cases, assistance can be given on the phone. If this is not the case, then an instrument may be sent in for repair. A.M. Bickford, Inc. realizes the importance of customers’ anesthesia equipment to the operation of their practice and the health of their patients. When equipment is received for repair, that equipment is given priority status, repaired and returned in as little time as possible. When a repair is being sent in, it is extremely helpful if we are notified via our toll free number about the problem so we can be alerted and prepared.
Loaner Program
There is free loaner equipment available for units that are being repaired. Upon the return of your equipment, the loaner unit must be returned within 7 days or there will be a charge for rental of the loaner.
Privacy Notice
This privacy notice discloses the privacy practices for www.ambickford.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the registration form or email or other direct contact from you. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Registration
We proudly display our products on www.ambickford.com. However, in order to view pricing and process orders a user must first complete the registration and be approved by A.M. Bickford, Inc. During registration a user is required to give certain information (such as name, address and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via [email protected] or 1-800-795-3062.
Security
We take precautions to protect your information. That is why for sensitive information like credit cards we have partnered with PayPal. When you send a payment using PayPal, we do not receive your sensitive financial information like your credit card or bank account number.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-795-3062 or [email protected]