Anesthesia Machine Repair
When experiencing a problem with the operation of the unit, please contact our service department via our toll free number or email email@example.com. To assist a customer in describing perceived malfunctions in the anesthesia machine, see “Anesthesia Machine and Supersorber Parts Diagram” (also on page 16 of our catalog). In some cases, assistance can be given on the phone. If this is not the case, then an instrument may be sent in for repair. Please have the Serial Number and the approximate purchase date to aid us in assisting you.
If the equipment needs to be sent in for repair, it is given priority status, repaired and returned in as little time as possible. Please be sure to have complete bill to/ship to information (including a contact name and phone number), along with a description of the problem experienced, inside the box and ship the item to A.M. Bickford, Inc., Attn: Repair Dept., 12318 Big Tree Rd., Wales Center, NY 14169.
A.M. Bickford, Inc. realizes the importance of customers’ anesthesia equipment to the operation of their practice and the health of their patients. Equipment received for repair, is given priority status, repaired and returned in as little time as possible. When a repair is being sent in, it is extremely helpful if we are notified via our toll free number about the problem so we can be alerted and prepared.
Loaner Program: There is a free loaner unit when available for units that are being repaired. Upon the return of your equipment, the loaner unit must be returned within 7 days or there will be a charge for rental of the loaner. Shipping costs of the loaner will be charged to the customer. If you are returning a Vapomatic Vaporizer for service, please see “Vapomatic Vaporizer Filling & Draining Procedure” to drain the unit before shipping.